Sorry, but it doesn’t depend on our theme. We see a lot of errors in the console that are not related to our theme. You can check how it works with other themes. You need to remove that code to fix this.
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Reply To: Problems with theme and wpbakery
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Reply To: make backup of my template in WPbakery
Hi,
There is no option to save that template to our server. Probably, you have saved it to WPBakery templates library and it is stored in your database. There is no option to export it somehow.
Regards
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Reply To: Smooth scroll to row id position
Hi,
There is no an option in our theme for this but you can use the code from the following article to implement that https://www.taniarascia.com/smooth-scroll-to-id-with-jquery/
Regards
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Reply To: Website Speed
Hello,
In general, our theme is already optimized and don’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache. Also, you can use GTmetrix tool to see what makes your website slow and optimize these parts of your website.
Kind Regards
XTemos Studio
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Full Screen search – How to change font size of "Search products" very big field
Hi,
When you activate full screen search widget in header. By clicking on the icon, a “very big” typing field opens with written “Search for products” (Recherchez des produits).
How can i change font style and size for this zone ?
Thanks for your help.
Best regards,
Emmanuel
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Reply To: Compare HOW CAN I DISABLE IT???
Hi,
1. What kind of bugs do you mean? Could you please send us some examples?
2. You can disable it in Theme Settings -> Shop -> Compare.
Regards
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Reply To: Comentários nos produtos.
Hi,
Try to enable these options to allow customers to leave their comments.
Regards
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Reply To: Card page and checkout page missing
Hello,
What do you mean “page is missing…”
If you do not have the pages, you need to create them and configure in the settings as I told above.
Best Regards
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Reply To: Tittle black line
Hello,
Please clarify your issue. You asked for removing the line. It has been removed. Provide the screen with what you want to change.
Best Regards
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Reply To: Product Image Doesnt Show on Product Page
Hi,
As we can see you are using some kind of lazy loading for your product images and it doesn’t work well with our images auto-height option. Try to disable this option in Theme Settings -> Product page -> Images -> Main carousel auto height.
Regards
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Reply To: Category Page shows "Nothing Found" despite having products under the category
Hello,
Deactivate the cache plugin and check the issue again.
Best Regards
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Reply To: Upgrade from 2.10.1 to 3.3
And we see that you return your code changes again and it doesn’t work as expected.
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Reply To: theme setings
Hello,
Thank you very much for choosing our theme and for contacting our support.
Navigate to Appearance > Install plugins > install and activate all, start Woocommerce wizard.
You will find more information here: https://xtemos.com/docs/woodmart/installation-process/
If you still cannot solve the problem, please contact us and provide your site admin access.
Best Regards
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Reply To: Thumbnail Images for some products is not showing up
As we can see, the image for this product has a wrong path and it doesn’t work in the Dashboard as well as with other themes. Try to fix this or reupload the images https://gyazo.com/9e080d6a6eef5ee643ef875aab14f146
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Reply To: Facebook Login Stopped Working
As we can see, this Captcha interrupt default WooCommerce login function and if it is not passed, login is not performed. Obviously, it is not possible to fill this captcha field when you log in with social networks. You need to disable it or contact plugin’s developers for help.
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Reply To: Thumbnail Images for some products is not showing up
How is it possible??? the same image for the product fetches correctly in search results and rest of the websites. even in related product section, sidebar section etc..
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Reply To: Upgrade from 2.10.1 to 3.3
I understand.I made a few experiments.Reverting back.
I just try to find an alternate way to solve the issue with the minified thumbnail between 768 and 1024 resolutions.
I know there is an issue from my side but I can’t figure out which part of my code.
Lets summarrize:
1. I enabled this product layout (image 1) and the problem with minified thumbnails solved.
2. But above 1024 resolution I don’t like to see a huge photo.
The perfect layout is the second image
First af all Is it possible to combine them both?
Waiting for your reply.
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Reply To: Thumbnail Images for some products is not showing up
The same image works fine in product preview as well
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Reply To: Thumbnail Images for some products is not showing up
Could you please send us the name of the product you test and direct links where it works and where doesn’t?
Thank you
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Reply To: Big Problems with Shop Images on Mobile site after updating to 3.3.0
Thanks, I turned off the lazy loading and the problem is still happening. Any other suggestions?
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