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Reply To: Store section too slow
Thank you. At the moment we see two problems: 1. You use some kind of caching mechanism on your web-site and we can’t test any changes in theme files because of it. 2. We compared how your web-site...
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Menu question
Hi! 1. I need that the menu can be in the correct place: 2. how i can edit the “404 page error”? 3. the search can search for product but i need that this search for categories, how i can make this?...
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Social media buttons only sharing, not following
Hi there, I have found suddenly the social media buttons in the theme settings will not update when another platforms is added, and also will only “share” instead of “following” as they are meant to....
View ArticlePaypal not bringing shipping cost over
I am having some issues since installing this theme with my Paypal not bringing over shipping costs when on the payment screen. I also have a credit card API from my bank installed and that is working...
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Basel and woocommerce points and rewards
Hi there ! We’ve installed the Basel theme on our store and we’ve got an issue with the official woocommerce points and rewards extension. With twentysixteen theme everything is working fine,...
View ArticleReply To: PROBLEM GENERAL
even within the product category in certain colors you see the ‘ image of the color in other colors just the name . COLOR ERROR Private Content Hidden
View ArticleReply To: Menu question
thank you very much! I already edited the 404 page, but i want put in this page a “product grid” i have this shortcode [basel_products items_per_page=”3″ columns=”3″] but this dont work in 404.php....
View ArticleHow To Configure Homepage
Hello, Tried searching the forum but didn’t quite find a clear answer to this – I bought the Basel theme with the purpose of using the “Cosmetics” setting (or child theme?) but I can’t seem to find it...
View ArticleThe sorting module doesn't work in other page than 1 on the shop
Hello, I have a problem. In the shop, the sorting doesn’t work when we’re not on the page 1 of the shop… Why? How can it be fixed ? Thank you, Charlotte Private Content Hidden
View ArticleRemove search field from the header
Hi I haven’t found how I can remove the search field from the header. Can you help me ? Private Content Hidden
View ArticleInstagram Link Issue on Mobile Viewport
Hi, when clicking the images in the Instagram module on mobile they redirect to a random Instagram account and not the account specified in the admin panel. It works fine on desktop but not on mobile...
View ArticlePassword security requirements for new members
Hi there, Is there any way to reduce the password security requirements for new members? I’m migrating existing passwords from another eCommerce platform which had lower requirements and it’s...
View ArticleColor Swatches as Variation Pics Issue
Hey, Thank you for an amazing product, very user friendly for a beginner like me. Gave you a 5 star on themeforest. I am using variation pics for the color swatches on all my products, and on my...
View ArticleReply To: Bug in mobile menu
Hello, Thank you for the report. It seems to be another small bug with our theme mobile menu that will be fixed soon. As for now try to add the following code snippet to your Custom CSS section in...
View ArticleCustom Fields, Brand | Year/Season | Gender
Hello! I would like to enter and show custom fields / taxonomies associated to a product. Brand Year/Season Gender I have seen a plug-in that could do the job, https://sv.wordpress.org/plugins/types/...
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